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HP Recommended
HP Elite x2 1012 G1 Tablet
Microsoft Windows 10 (64-bit)

Hi, I have a laptop From Hp and my only questions is what is covered under my warranty? I did a warranty check today and the results say

 

Service Level:

Standard Access to ITRC (HW) 
Global Coverage 
Std Office Hrs Std Office Days 
Std Turn-Around 
Standard Material Handling 
No Special Coverage 
Pickup by HP 
HP ships to customer site 
 

Deliverables:

Hardware Problem Diagnosis 
Offsite Support & Materials 
 
What is covered for my device under this?
2 REPLIES 2
HP Recommended

Hello,

 

With the information you provided, when service events are required or deemed necessary you would send your machine into our Depot Repair facility for service. Unless we are able to resolve it over the phone.

 

All hardware will be covered with this warranty. 

 

Are you currently experiencing any issues on the computer?

I'm an HP Employee
HP Recommended

Hello,

 

With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage for hardware failure diagnosis —while keeping your PC covered by the manufacturer that knows it best. Multi-year options are available.


Reliable support

There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.


Here for you 7 days per week

Connect with knowledgeable agents, available to you 7 days per week, and get the support you need.


Free and easy shipping

Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.

 

I am a HP employee.

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