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09-16-2017 01:38 PM
Hi, I have a laptop From Hp and my only questions is what is covered under my warranty? I did a warranty check today and the results say
Service Level:
Global Coverage
Std Office Hrs Std Office Days
Std Turn-Around
Standard Material Handling
No Special Coverage
Pickup by HP
HP ships to customer site
Deliverables:
Offsite Support & Materials
09-20-2017 10:08 AM
Hello,
With the information you provided, when service events are required or deemed necessary you would send your machine into our Depot Repair facility for service. Unless we are able to resolve it over the phone.
All hardware will be covered with this warranty.
Are you currently experiencing any issues on the computer?
09-20-2017 10:46 AM
Hello,
With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage for hardware failure diagnosis —while keeping your PC covered by the manufacturer that knows it best. Multi-year options are available.
Reliable support
There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.
Here for you 7 days per week
Connect with knowledgeable agents, available to you 7 days per week, and get the support you need.
Free and easy shipping
Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.
I am a HP employee.
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