Need Part Information

[Beckster9]

Sadly, I dropped my laptop on the sidewalk yesterday.  The palmrest is smashed on one side, jamming a couple of keys and I need to replace the palmrest. I have tried researching the exact part number, but cannot determine exactly which one it is.  I do not want to take the part off without a replacement part on hand because I am afraid that it won't go back on due to the keys not lining up in the holes correctly. how can I determine the correct part number? thanks

[Dragon-Fur]

@Beckster9 

Welcome to the HP User Community.

Open

 Maintenance and Service Guide

Take a look at pages 11-12 .  The illustrations show the "top cover" area of the system.

Open the manual to Page 62 to find the part numbers, a brief description to help you identify your cover type, and the necessary country codes.

Yes, you have to disassemble the entire machine to replace the top cover.

After reading the service guide and perhaps viewing a couple of You-Tube videos on disassembly, if you decide the task is beyond your skill set, consider taking the computer to a licensed computer hardware technician.

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP 15-dh0015nr 

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Question / Concern Answered, Click "Accept as Solution"

[Beckster9]

When I look at that, it shows me multiple options for the keyboard cover or palmrest, non of which sound like my laptop.  The keys on mine are not backlit and these all are:

option 1 Keyboard/top cover for use models with 1-zone lighting (dragon red legend + red backlight)L57322-xx1

option 2 Keyboard/top cover for use models with 4-zone lighting (white legend + RGB backlight)L57323-xx1

option 3 Keyboard/top cover for use models with 1-zone lighting (dragon red legend + red backlight) with ThunderboltL57324-xx1

option 4 Keyboard/top cover for use models with 4-zone lighting (white legend + RGB backlight) with ThunderboltL57325-xx1

[Dragon-Fur]

@Beckster9 

Sure, OK.

Use the PartSurfer to find your computer and its configuration.

You can try using the Product Number - The most accurate results are available using the Serial number.

How to find

Finding your Product Name, Product Number, or Serial Number

Reminder:  Do Not post the serial number or any private information in the Community – we are a public resource.

PartSurfer might be able to tell you exactly which parts came with your computer.

• For best results, use the Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

• Select your Country
• Search for your computer / printer / device >> See HINT
• Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

• Select your region / country - PartSurfer must know your general location
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 ===============================================

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[Beckster9]

When I use my  Serial Number in PartSurfer, this is all I get...which still doesn't tell me which one I have?  

option 1 Keyboard/top cover for use models with 1-zone lighting (dragon red legend + red backlight)L57322-xx1

option 2 Keyboard/top cover for use models with 4-zone lighting (white legend + RGB backlight)L57323-xx1

option 3 Keyboard/top cover for use models with 1-zone lighting (dragon red legend + red backlight) with ThunderboltL57324-xx1

option 4 Keyboard/top cover for use models with 4-zone lighting (white legend + RGB backlight) with ThunderboltL57325-xx1

[Dragon-Fur]

@Beckster9 

Sorry, can't help.

The serial number is supposed to - as much as possible - provide the information for an individual unit.

Interesting that the serial number is not enough - Product number generally leaves a bit of "maybe this and maybe that" - I would have though the serial number would provide a more concise list.  

Based on the specifications for the other parts and what you can see on your (for example, number of zones and color of keyboard lights, whether the unit has Thunderbolt), look at the list compared to what you have on your computer to eliminate the "not mine" parts.

Open the Service Guide and compare the parts for your product to the list you see in the PartSurfer for your product / serial number.  As an example, if your keyboard does not have a red backlit keyboard, that immediately eliminates that part.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"