• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-07-2020 07:50 PM

HP Recommended
Product: hp laptop 15-db0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone, 

Need some help on which way to go. Just recently bought a laptop

SPECS:

  • HP - 15z Laptop (hp laptop 15-db0xxx)
  • 2 TB 5400 rpm SATA
  • 16 GB DDR4-1866 SDRAM (2 x 8 GB)
  • Windows 10 Home 64 Core
  • AMD A9-9425 Dual-Core (3.1 GHz, up to 3.7 GHz, 1MB cache)+AMD Radeon™ R5 Graphics

 

I've attempted to play a game on this laptop but it runs bad at the lowest settings.

Noticed my Dedicated VRam is set to 512mb. Tried to go into the advanced options in BIOS but its not there.
Updated all my drivers
Tried some methods from online but none of them worked.

Is there anything I can do to increase this?

Can I upgrade my laptop with a better graphics card? If so, what would be a graphics that would work best for my laptop because it was custom built.

All suggestions are welcomed!

2 REPLIES 2

‎05-07-2020 09:41 PM

HP Recommended

@Nightshade913 

 

What EXACTLY your HP - 15z Laptop (hp laptop 15-db0xxx) ?  Please use the following instructions to find out the model/product of your machine:

 

                  https://support.hp.com/us-en/document/c00033108

 

1. VRAM:  Integrated video does not have room for keep VRAM, it relies on System. System will work this out and allocate/assign spare/available system RAM to VRAM automatically when required up to max limit. System will also take VRAM back when required. During the good old days, we could do this from BIOS but now OS is smarter.

 

2. Can I upgrade my laptop with a better graphics card? No, you can't upgrade video card, it is a component of System board.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-08-2020 05:27 PM - edited ‎05-08-2020 05:28 PM

HP Recommended

@Banhien

I went into HP Support Assistant and it shows my laptop as: HP Notebook - 15t-db000 CTO.

I just find it very odd that it has 16gb of ram to utilize if need but it still operates in game like a turtle, but that was the graphics card that came with the laptop with no option to upgrade it to a better one 😕

Do miss those good old days where the party was all in the BIOS.

Thanks for the insight. Still in my 30 day return window. Might have to get a laptop with a better graphics card.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.