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‎08-04-2025 10:04 AM - last edited on ‎08-05-2025 09:25 AM by Moderator

HP Recommended

Hi everyone

I have an HP Envy x360 15.6" 2-in-1 laptop (model: 15-eyxxx, with Ryzen 7 5825U).
Both USB-C ports on the left side, the ones used for charging and data, are damaged and no longer working.
I'm trying to replace the USB-C connector on the motherboard, but I don’t know the exact part number for it.

Has anyone replaced this part before?
Could you please help me find the correct part number or name for the USB-C port so I can order it?

I’ve attached a few photos of the damaged ports for reference.
Thanks a lot in advance for any help! 

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1 REPLY 1

‎08-06-2025 05:55 AM

HP Recommended

Hi @mahdi59 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

I am an HP Employee.
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