Need Windows 10 driver for old HP Webcam (product code RD346AA)

[Gladz1]

HP does not provide Windows 10 drivers on HP.com for HP hardware devices sold prior to August 2013. I have installed all the latest updates / drivers (USB Video Device driver version 10.0.18362.815 dated 21/06/2006) on my Windows 10 desktop (64 bit) but it is still not able to recognize the hardware saying it is not able to connect to the webcam (error "This device cannot start. (Code 10)").

I need to use this device badly and any help in connecting this old HP Webcam on my Windows 10 (64 bit) would be appreciated.

Thank you, in advance

[Echo_Lake]

@Gladz1

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I did go through the software driver details and found that there's no driver for Windows 10 OS and its compatible. 

However, you can try installing the Windows 7 drivers and check: https://support.hp.com/us-en/drivers/selfservice/swdetails/HP-Web-Cameras/3308629/model/3337933/swI...

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Gladz1]

Couldn't install the Windows 7 driver as i got the below error while installing it:

buffer overrun detected c:\windows\pixart\pac7302\pxiinst-64\remover.exe

Thank you for reaching out - please help me get the driver installed

[Echo_Lake]

@Gladz1

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Gladz1]

I have completely formatted my HpAllinOne and taken Windows 10 to factory reset state. Now that error is not appearing while installing the 'EW193AA' package like before, but still the results are not good.

[Echo_Lake]

@Gladz1

Thank you for posting back.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Gladz1]

Thank you Bro for all the support. But raising a ticket with HP for their Engineer support is like impossible. Especially so when HP sadly refuses to recognize the Serial Number, Product Number or Product Name for its own product. Basically it doesn't allow you to proceed and raise the ticket unless its a valid product.