Need guidance whether a new battery or AC adaptor is needed (see details below)

[Dennis49]

HP G71 Notebook PC, battery charges to 88%, fully discharges in less than 1/2 hour. Ran system tests and test log has results for battery and AC adaptors which both cancelled out. I need guidance.

Ceement battery check result 12 (in battery test)

AC Adaptor

Primary Charge Test  F  (False)

Primary Temperature Alarm F

Primary Deep discharge  F

Full Charge status F

Full Charge F

Battery Charge  F

Primary Cell Voltage 1  (3969), 2 (3983), 3 (4102), 4 (0mV)

Design Capacity  4400 mAh

Primary Remaining Capacity  956 mAh

[EddyK · Accepted solution]

Hello @Dennis49,

Well I can clearly see that out of the 4400mAh this computer's battery originally had, only 956mAh is remaining therefore only less than 25% is actually usable. 

I can definitely recommend you a battery replacement but unless you're in a hurry, I'll provide you with the details later today because I'm currently typing on mobile.

Furthermore, a specific model/product number would be appreciated. (se do not post serial numbers on the HP Support Forum)

Information on how to find a laptop's model/product number is detailed in this HP document.

Kind regards,

Eddy

[Dennis49]

Hi Professor

Thank you for your post.  I am off to Staples or Best But to get a replacement battery.

[EddyK]

Hello @Dennis49,

Heh, I'm not actually a professor - this is just my forum rank. 

Btw are you sure you don't want to get an original replacement which may also be cheaper online?

Kind regards,

Eddy