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05-06-2020 12:32 AM
So I might have done something that could have caused a problem with my machine. I pulled it out of my shelf of laptops as its the one I goto for testing and I normally use it as a machine that sits next to me. So I pulled it ou and it would not turn on. I thought weird and started to disassemble the machine (I had tried multiple things such as removing the battery, holding the power button for thirty seconds.) Since I have this machine apart not long ago to change its HDD I thought maybe I did not plug the power button board in correctly. I reconnected the power button board and all was good. put the machine back together and nothing. So I knew something between the machine having its keyboard removed and the machine being assembled was causing the problem. I found out that the screw holding the disk drive in was causing the problem and though to test that by screwing it in while the machine was on (BIG MISTAKE). I heard a sound I did not like and pulled the plug and started to take it apart. The damage was nothing bad that I could see (See attached Pictures). So I put about 4 layers of electrical tape over it and reinstalled it into the laptop. Put everything back together and the system powered back up on battery. At this time I decided I wanted to mess around with the new Ubuntu 20.04 that was released so while I was installing it I noticed the battery icon was not showing the charge symbol. I looked at the power jack and nothing, no light. I take out the battery and plugin the charger and test to see if there is life. Light comes on and I think OK. I plug the battery in while power is connected and the light goes orange. I boot back into Ubuntu and see the percentage at 42%. I do some things to configure my OS and notice it's not rising. I think oh crap and download HP UEFI Diagnostics. I run it from a USB and have it test the power section. I got errors (See attached screenshot) about a blown fuse on the battery test. Now I can't confirm if this is really the battery or the motherboard at fault as I don't have another machine to test in. I really think its the battery and if so I will purchase a replacement. I just want to get opinions from here as there are many HP experts who probably know more about this than me. First time I have ever gotten a blown fuse error before.
05-13-2020 06:21 AM
Welcome to HP Community
I have gone through your Post and would like to help
Based on the Battery Diagnostic this is an issue with the Battery and it needs to be replaced
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee