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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Need laptop case

Create an account on the HP Community to personalize your profile and ask a question
02-04-2021 01:50 AM
I purchased pavilion m6 at around 2013 and since then I have been using it no issue from internal hardware yet. But the external case is damaged though usable like bottom cover is broken and I have glued them. Hinge cover is broken and I can see wire passing from them. Front screen holder plastic is broken and doesn't properly lock together and also so many scratches in camera are the images are totally blurry.
Thus want to replace all of the covers and looking for genuine parts. Where I can purchase one
02-06-2021 02:48 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
And, also you can purchase Display Hinge Kit (includes left and right hinges) from amazon by just entering the part number: 686913-001
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
02-10-2021 12:01 AM
@Echo_Lake
Thanks for the reply and part number. I searched the part number in Amazon and see its a hinge. I am not looking for a hinge as its working great for me instead I am looking a plastic component that cover metal hinge. Also can you please share me the part number for external case. I have added my pavilion device into my profile so you may can see.
I use a silver colour pavilion m6 which has metallic cover in the top (where keyboard is placed) and back of screen(where logo is placed), black plastic cover in the bottom and screen holder