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HP Recommended

Very nice laptop that has been sat in a cupboard since i started my job.
HP Pavilion 15 -dk1007na
Would like to get it working for a user, but i am struggling to domain the device correctly due to multiple identifying values being missing from the bios.
Flash update didn't work, so i have downloaded and spent some time learning how to correctly do this via the bios config utility.
Finally got the rest of the syntax for the full commands/config files correct, but i have hit a dead end due to the 'pkey'.
Found little solid guidance on how i can make this .pfx file myself, co-pilot advised that it needs to be made by HP themselves?
So please can i get this key, from there i will be able to make all needed fixes myself and get this device fully enrolled for my user.
Thank you.

1 REPLY 1
HP Recommended

Hi @ZPMMAT 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

 

My apologies, we shall not be able to assist you with queries that include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

If you would like help resetting the password or serial number on your product, please contact HP support in your region. 

 

Please click on this link https://www.hp.com/us-en/contact-hp/ww-phone-assist.html and select your country and login/create an account to get the phone number to reach our phone support team. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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