-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
3
0
0
HP Recommended
Hi, I have this new laptop and I need to add the SSD in it but I am not able to get that as for the SSD I don't have the caddy and connector in this and don't know which one is to purchase.
product number: 7WK78PA#ABG
I am attaching the snippet of the slot below:
HP Recommended
The specs of your machine is
https://support.hp.com/au-en/document/c06429957
It has 256 GB PCIe® NVMe™ M.2 SSD. You can add 2.5" HDD/SSD to your machine but you need 2 parts
- Hard drive board part # L52024-001
- Hard drive cable part # L52025-001
as mentioned on page 33 of the following manual
http://h10032.www1.hp.com/ctg/Manual/c06250187.pdf
Parts are not available on GP Partstore now.
http://partsurfer.hp.com/Search.aspx?searchText=L52025-001
Please use part # to find elsewhere such as eBay, Amazon
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
3
0
0
HP Recommended
HP Recommended
Parts with prefix "L" are new. You have to wait for few more months OR contact HP Authorized Service Provider parts in your country/area/region. They will help you.
Regards
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community