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‎11-29-2018 05:17 PM

HP Recommended
Product: Pavilion x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

My laptops hard drive has come unplugged after I dropped it. Can someone please help me in the disassembly? I need to get to the hard drive.image.jpg

 

image.jpg

 

4 REPLIES 4

‎11-29-2018 05:22 PM

HP Recommended

Welcome to the HP Support Community @KyleBrown163

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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‎11-29-2018 05:30 PM

HP Recommended

Says on the bottom that the model is 15-bk117cl

@REO51ST wrote:

Welcome to the HP Support Community @KyleBrown163

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

 

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‎11-29-2018 05:43 PM

HP Recommended

@KyleBrown163

 

Your manual here:

 

http://h10032.www1.hp.com/ctg/Manual/c05235424

 

Start on page 29.

 

REO

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‎11-30-2018 02:17 AM

HP Recommended

Hi,

You can also take a look at these HP videos:

http://h20574.www2.hp.com/results.htm?SID=10862175&MEID=77BB7343-DD4C-4557-9213-D06746A13762

 

On page 35 of service manual you can see the steps to get to hard drive. Naturally, it could be that the drive has failed, it is one of the first components to fail after a drop, however it can easily be replaced. You could in any case consider replacing the hard drive with a 2.5" SSD which would give a great boost to everyday performance of the PC.

http://h10032.www1.hp.com/ctg/Manual/c05235424

 

If you need any help in replacing the drive and reinstalling OS, let us know.

 

Hope it helps,

David

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