Need to install USB drivers during Windows 7 installation via Bootable USB

[tahirtheram86]

Good morning,

Here is the long and short of it.

I bought the aforementioned laptop with Windows 10 but after much struggle have purchased Windows 7 and have created a bootable USB using Rufus to install Windows 7 on it instead.

I am receiving the infamous "drivers not found" issue but have seen it is easily rectified by placing the specific driver files for the chipset controller onto the bootable USB - my problem is I don't know who the manufacturer is of the USB ports, the actual hardware. I know HP make their own motherboards so maybe they should have the drivers?

I basically need the drivers for the specific USB ports on my laptop as well as a quick guide regarding where the files go - in the instructional video using Intel drivers, the Intel drivers are available directly in the downloadable folder whereas HP driver sets seemingly arrive in executable files - could you explain how to extract these files in a way that the Windows 7 installer will detect the files? Or is it simply that the " .inf " files will be detected?

Thanks for any help.

[Paul_Tikkanen]

Hi:

The service manual indicates that your notebook has USB 2 ports.

I can't make any sense out of how they are labeled in the illustrations, but if your notebook has any USB 2 ports, boot from one of those, and there shouldn't be any need to add USB 3 drivers.

NB_MSG_Caramel_1.1_Win10_811417-003 (hp.com)

According to the specs I am finding online, your notebook has an AMD processor, so you would not install Intel USB 3 drivers.

[tahirtheram86]

Hi Paul, thank you for your help. I used a Windows 7 ISO Image Updater which provided a multitude of drivers which bypassed the initial confusion that the motherboard and chipset was experiencing, expecting a Windows 10 OS.

Now that I have Windows 7 installed, however, there is a selection of devices requiring drivers. Can you please provide driver files? The name and hardware ID is as follows:

BCM43142A0, ID = USB\VID_0A5C&PID_216C&REV_0112
PCI Device = PCI\VEN_1022&DEV_1423&SUBSYS_812F103C&REV_00

USB = PCI\VEN_1022&DEV_7814&SUBSYS_812F103C&REV_09

USB = PCI\VEN_1022&DEV_7814&SUBSYS_812F103C&REV_09

Unknown Device = ACPI\SMB0001

Thanks in advance.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Here are the links to the drivers you need...

USB = PCI\VEN_1022:

Install the AMD chipset driver and restart the PC.  Select the W7 64 bit driver from the link below.

970 Drivers & Support | AMD

Unknown Device:

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70833.exe

BCM43142A0:

This package contains the Broadcom Bluetooth driver and software for supported models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom Bluetooth 4.0 devices and is compatible with Broadcom Bluetooth 3.0 and earlier versions

https://ftp.hp.com/pub/softpaq/sp66001-66500/sp66402.exe

PCI Device:  Download, unzip and run the setup application from the 1st file listed at the link below...

Card Reader Solutions > Card Reader Controllers Software - REALTEK

[tahirtheram86]

Thank you very much Paul. The bluetooth and touchpad ones failed to extract cab. I am assuming because it is Windows 7. Other than that the USB ports installed which were both important to have sorted. Cheers.

[Paul_Tikkanen]

You're very welcome.

Those were W7 drivers so unfortunately, I don't know why they didn't work.

Solved: HP pavillion 15-p031tx BCM43142A0 Driver - HP Support Community - 4398462