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‎06-30-2024 10:47 PM - edited ‎06-30-2024 11:01 PM

HP Recommended
Product: HP Pavilion x360 - 14-cd0087tu

Elsewhere in this forum i have posted that my keyboard and mouse are not available ever when i boot my laptop on ac power or battery power.  It IS NOT a software/driver issue and even HP engineers in authorized service centres in Mumbai are unable to figure out the problem. 

 

What i now need to understand and require help with is

CAN ANYONE HELP ME TO IDENTIFY THE MOTHERBOARD MODEL USED IN MY LAPTOP OR HELP ME TO GET THE SAME 

HP Pavilion x360 Convertible 14-cd0087tu
Product no - 4NL42PA#ACJ

 

IF THERE IS A SPARE PART NUMBER FOR THIS MOTHERBORAD (SEPERATE FROM THE MODEL NUMBER) IS IT ALSO POSSIBLE TO HELP ME GET THAT ?

 

PLEASE POINT ME TOWARDS HOW i can obtain this spare part in Mumbai, India officially through HP, if required?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2024 03:01 AM

HP Recommended

@perfection161 

 

Its system board (or PC board) is on the following list

 

          https://partsurfer.hp.com/?searchtext=4NL42PA

 

which shows part # L18167-601 which contains

 

  1. Motherboard,
  2. CPU and iGPU
  3. Windows License

Because all a, b and c above are on a piece of hardware called System Board

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎07-01-2024 03:01 AM

HP Recommended

@perfection161 

 

Its system board (or PC board) is on the following list

 

          https://partsurfer.hp.com/?searchtext=4NL42PA

 

which shows part # L18167-601 which contains

 

  1. Motherboard,
  2. CPU and iGPU
  3. Windows License

Because all a, b and c above are on a piece of hardware called System Board

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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