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‎12-16-2019 11:17 AM

HP Recommended
Product: HP ENVY x360 - 15-bp143cl
Operating System: Microsoft Windows 10 (64-bit)

The power button broke, it does not pop back up anymore so the computer does not start up.  I just need to buy a new power button assembly and replace it but I can not find a way to buy it. 

Is there anywhere in the world to buy this part?

1 person had the same question
1 REPLY 1

‎12-18-2019 06:28 PM

HP Recommended

@Oradom

 

Welcome to HP support community.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form.
  7. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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