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‎09-20-2021 07:48 PM

HP Recommended
Product: HP Pavilion - 15-cc563st
Operating System: Microsoft Windows 10 (64-bit)

My HP Pavilion - 15-cc563st has a  Intel (R) HD Graphics 620 Display Adaptor.  

Dated: 2/28/2018  Version: 23.20.16.4973

 

When I try to update this driver with the Intel Driver & Support Asst, I get the following message:

 

A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact Hewlett-Packard (HP) for the latest driver for your computer.

 

How can I get the latest driver for my Pavilion?    I use a GIS software and its technical support tells me that I must update my driver.  Thank you.

Category:
1 REPLY 1

‎09-20-2021 10:05 PM

HP Recommended

Hi:

 

The product specs for your notebook indicate that your notebook has the onboard Intel HD graphics only, which means you should be able to manually update the Intel graphics driver to the latest version.

 

You cannot use this method on notebooks with the Intel/Nvidia or Intel/AMD switchable graphics configurations.

 

HP Pavilion - 15-cc563st Product Specifications | HP® Customer Support

 

See my knowledge base article at the link below for how to do that.

 

Updating the Latest HD Graphics Driver from Intel...Skylake,... - HP Support Community - 7185608

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