Network Adapter not working; can't connect to internet

[QDCC]

Can't connect to the Internet. Tried resetting network connections. Error message "You're connect using a virtual network adapter that we can't test. MediaTek MT7921 Wi-Fi 6 802.11ax PCIe Adapter is hidden from Device Manager. Is that the issue?  Please help! 

[VikramTheGreat]

Hi @QDCC,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it can be when your laptop suddenly loses internet access, especially when you're trying to work or troubleshoot other devices. Let's walk through this together.

Step-by-Step Fix

1. Show Hidden Devices in Device Manager

• Press Windows + X → choose Device Manager
• Click View → select Show hidden devices
• Expand Network adapters
• Look for MediaTek MT7921 Wi-Fi 6 802.11ax PCIe Adapter

If it appears grayed out:

• Right-click → choose Uninstall device
• Restart your laptop

Windows should reinstall the driver automatically.

2. Reinstall or Update the Driver

If the adapter doesn’t reappear:

• Go to Official HP® Support
• Enter your laptop model
• Download the latest Wi-Fi driver for Windows 11 (look for MediaTek MT7921)

Or use HP Support Assistant to auto-detect and install missing drivers.

3. Check BIOS Settings

Sometimes the Wi-Fi adapter is disabled in BIOS:

• Restart your laptop and press Esc or F10 to enter BIOS
• Look for Wireless LAN or Network Adapter settings
• Ensure it's enabled

4. Run Network Troubleshooter

• Go to Settings > Network & Internet > Status
• Click Network Troubleshooter
• Follow the prompts to detect and fix issues

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat