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HP Recommended

Hello,
I need a new battery for my laptop -- Specs in the image below. Current battery has been dying a slow death...  It currently  holds 0 charge!  Computer works perfectly on plug, however, I am getting DOS messages whenever it boots up telling me that the battery needs to be replaced.

 

I need to know exactly which battery to purchase, where to order it from and where I can bring it to have it installed while I wait. HP ENVY Serial Number.JPG   

I am very computer literate, but do not want to open up my laptop on my own!  

 

Thank you for your help!

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@jhmr 

 

I can't look at the image and your machine is a CTO machine therefore no REAL available specs. The   shows the whole series only has one opyion

 

            Battery, 3-cell 55Whr 4.8Ah LI LK03055XL-PR part number 916814-855

 

which is N/A from HP parts store

 

            https://partsurfer.hp.com/Search.aspx?searchText=916814-855

 

You can order from

 

            https://www.newegg.com/p/16J-014W-007C6

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 REPLIES 2
HP Recommended

@jhmr 

 

I can't look at the image and your machine is a CTO machine therefore no REAL available specs. The   shows the whole series only has one opyion

 

            Battery, 3-cell 55Whr 4.8Ah LI LK03055XL-PR part number 916814-855

 

which is N/A from HP parts store

 

            https://partsurfer.hp.com/Search.aspx?searchText=916814-855

 

You can order from

 

            https://www.newegg.com/p/16J-014W-007C6

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Hi--

Thanks so much for the solution and the correct battery information.

 

Problem has been solved -- new battery installed last night and is working perfectly.

 

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