New Battery for HP Omen not charging past 0%

[Mattias_K]

So my battery was at below optimal health and was in need of replacing and said as much everytime I booted it up. Last week I received my new battery for my Hp Omen off the duracelldirect store as it wasn't available with HP any longer. I opened up the laptop and swapped out the batteries earlier in the week. In the leaflet with the battery it stated I should allow two full charge discharge cycles before the battery settles with the pc. First time I turned it on the charge stated 55% and stayed at that. I took the charger out and let it drain and turned it back on at it sits at 0% and needs to remain in the charger. I take it there is likely a simple fix but I'm not well versed in hardware issues like this. I read and tried removing the battery and holding the power button for 30 seconds before putting the battery back in. I also tried uninstalling and reinstalling the "Microsoft ACPI-Compliant Control Method Battery", and also updated BIOS but to no avail.

Currently switched to the old battery since I got a message at every boot:

"The CMOS checksum is invalid. The CMOS will be reset to the default configuration and will be rebooted. Please check your BIOS Setup options to see if they change.
CMOS Reset (502)
Enter - Reboot The System

For more info..."

Any suggestions or help would be greatly appreciated.

[praveenbv · Accepted solution]

@Mattias_K,Welcome to the HP Support Community!

Apologies for all the inconvenience!

You have done the basic troubleshooting as per the document and the notebook needs to check to get to know its hardware is faulty, not a software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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