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‎07-24-2020 05:55 AM

HP Recommended
Product: Example: 15g-dr0006tx

IMG-20200724-WA0013.jpg

Today I buy a original battery and installed it on laptop , I got this error message. I request you please solve my problem .

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2020 11:27 AM

HP Recommended

@Praveen66,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the product number of your computer?
  • Where did you purchase the battery?
  • What is the operating system you are using?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

View solution in original post

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3 REPLIES 3

‎08-04-2020 11:27 AM

HP Recommended

@Praveen66,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the product number of your computer?
  • Where did you purchase the battery?
  • What is the operating system you are using?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

Was this reply helpful? Yes No

‎08-04-2020 11:45 AM

HP Recommended

HP Notebook - 15g-dr0006tx

Product Number: 4ZD61PA

I have to buy from laptop store.

Windows 10 single language 64bit

Calibrate battery more than 4time but same.

Was this reply helpful? Yes No

‎08-04-2020 12:37 PM

HP Recommended

@Praveen66

 

Thank you for the information.

 

L11119-855    Assembly-battery 3C 41W 3.6A LI HT030

 

You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx 

 

And order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ 

 

Or alternatively, Contact HP for setting up an order/service via phone support   

 

Have a nice day!!

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