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‎10-20-2020 01:34 PM

HP Recommended
Product: Pavilion15-cc183cl
Operating System: Microsoft Windows 10 (64-bit)

I purchased a factory authorized battery for my laptop. I installed the battery but my system does not see it. The battery icon has an 'x' in it, when I use the online test tool it does not find a battery. I have a feeling that the fix is simple but I have been searching for solutions and have not found any for my particular case. What did I miss when doing the install. I thought it was easy as just replacing the battery...

 

THX

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2020 02:05 PM - edited ‎10-20-2020 02:05 PM

HP Recommended

I recommend that you open it back up to see if a wire or connector was damaged when you reinstalled the battery.

 

There does exist the possibility that the new battery is faulty.

 

It you find no damage in the notebook, perhaps contacting the vendor and request an RMA and replacement of the battery would be the next best step to take.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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1 REPLY 1

‎10-20-2020 02:05 PM - edited ‎10-20-2020 02:05 PM

HP Recommended

I recommend that you open it back up to see if a wire or connector was damaged when you reinstalled the battery.

 

There does exist the possibility that the new battery is faulty.

 

It you find no damage in the notebook, perhaps contacting the vendor and request an RMA and replacement of the battery would be the next best step to take.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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