New Charger (not HP Charger) Problem

[Omar09]

Hello,

I recently acquired a brand new adapter which is not an HP adapter :

19.5V

11.8A

230W

The one i use with my HP Omen laptop gets way too hot, and the laptop gets hot too :

19.5V

10.3A

200W

but whenever i plug in the new charger, the led in the laptop is white which means according to the manual "the adapter is plugged in but the battery isn't charging". I wanna try this new charger which is working as i verified it's voltage and amperage elsewhere but i don't know the problem.

[sandytechy20]

@Omar09

Welcome to HP support community.

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers