New Computer Big Issue end Terrible Customer Care!

[Giloc]

(edited) New computer, bought 2 months ago and used very little! The battery does not work well. Telephone customer service that does not recall. I used the chat service on WhatsAppX (edited), and after 5 hours of chatting, they informed me that there is also a hardware problem (as confirmed by a test), and therefore they need to collect the computer. I have to leave on 9 July and I should have worked and now I am in trouble! I had an Asus and I have never had problems. I remembered HP as a serious company and instead ... !! now I'm waiting to understand what I will have to do with this computer! Still no answer from the chat !!!

The Customer care say there is a Problem with Battery and Hardware(edited)

[Max3Aj · Accepted solution]

@Giloc, Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running. 

Our apologies for the discomfort you've experienced. As per the test results you've shared the results are showing as passed. 

To better assist you, could you please share your printer's serial number and active case ID with us via private message? 

Need help finding your serial number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Max3Aj

[Giloc]

I sent you a private message