New HP Laptop Slowness and BEEP Sounds Meaning

[SunnyVanza]

Hey,

So, I recently purchased an HP 15-bs150sa laptop and I have been experiencing issues mainly related to it beeping and slowness. The laptop specifications are an i5-8th generation, 4 GB ram, and 1tb HDD. 

I would experience the laptop making beeping sounds. Before I upgraded the ram from 4 GB to 8 GB, I would hear 3-4 beeps and freezes from the laptop constantly. But, that has stopped and now of more recently, I am hearing the laptop making a single short beep sound and when this occurs, the laptop also freezes when it is running. 

Can anyone explain what this does mean? Should I return the laptop? Is there an issue with the CPU, hardware, hard disk (which I should say runs almost at 100% when any straining activity is undertaken), or memory.

The reason I ask is that I want to upgrade from HDD to SDD and upgrade the TN screen to an IPS, but I do not see the point of investing in the product if there is something wrong with the laptop.

Thank you for reading,

Sunny

[Echo_Lake]

@SunnyVanza
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:

Let's perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[SunnyVanza]

Hey again,

I have completed the windows and driver updates, but the slowness and beep sound still persist. 

I want to undertake a BIOS update, but I cannot find "bitlocker" because my laptop is running Windows 10 Home and not Windows 10 Pro. So, I am unable to disable it. Therefore, will I incur a problem when I ultimately install the new BIOS update?

Thank you again,

Sunny

[SunnyVanza]

Just give an answer, cause I NEED to decide by Tuesday

[SunnyVanza]

I updated the BIOS, but slowness remains and now I have heard the laptop making a sound of 5 beeps. What does this mean?

Also, the CPU usage has increased by 20% from what it was before. 

[Echo_Lake]

@SunnyVanza

As you've performed relevant troubleshooting steps and the issue persists, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[SunnyVanza]

I just bought another laptop.

[Echo_Lake]

@SunnyVanza

I appreciate your decision, now you have the latest operating system and hardware which will enhance your daily computer usage,

Also, feel free to reach out to us if you find any difficulties in the initial set, 

Thank you for your time,

Have a great day!

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Community.  Have a great day!

[SunnyVanza]

Not necessarily because it is an older model, but it works better than the newer one I previously bought. 

[Echo_Lake]

😉