New HP laptop failed repair twice now they want me to take a $170 loss and a gift card

[PattiJRyan]

How do I file a formal complaint to HP about failure to support new laptop repair/replacement?

Two months after buying a new HP laptop on Amazon.com, it developed serious blue screen errors/crashes. I worked with HP repair and sent it in for repair twice and both times it still had blue screen crashes.

Now a month has passed (and lost work productivity) and I still have no laptop I can trust to work.

I  have repeatedly asked for a replacement or refund. My total cost was $702.39.

Today they offered me $530 on a HP gift card. This would mean they want me to take a $170 loss on a brand new laptop they failed to repair. How do I appeal this offer? How can I get a replacement or full refund?

Patti Ryan

[Dragon-Fur]

@PattiJRyan 

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[PattiJRyan]

Thank you for posting my complaint message. I hope it generates some help. FYI: I have filed a complaint with the BBB, too.

[Sneha_01]

Hi @PattiJRyan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I will try my best to help you. Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc. 

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support