New Hp pavilion laptop plugged and not charging after 77%

[special_Pearl]

i got a  new hp laptop pavilion 14-bf100nx( built in battery) and just use it for one week then i realized that when battery charging and after reached to 77% it is stopped charing and i should disconnect Ac adapter to recharge again but when it charge another 3% it is stop and i keep doing the same until reach to 100% .


i tried everything like: updating drivers , pressing power button for one minute and updating BIOS and nothing worked

[CherylG]

Test the battery and charger using System Diagnostics. Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and open Component tests.

[special_Pearl]

i sent my laptop tp the Hp warranty center and they said the battery damaged so it was Manufacturing defect
now it is charging normally but when i disconnnect the laptop from AC adapter and shutdown it for 2 days the battery discharge itself 5 % so is it normal or i should visit Hp warranty center ?

Thank you

[CherylG · Accepted solution]

A certain amout of discharge during shutdown is considered normal and expected from what I have been told. If it gets worse than 5% you may want to inquire about it at the Service Center.