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‎09-12-2025 05:08 AM - last edited on ‎09-13-2025 07:50 AM by Moderator

HP Recommended
Product: HP Pavilion 16 inch Laptop PC 16-ag0000 (955U3AV)

I have a new Laptop that has been returned and repaired by HP but the charging issue has re-occurred. I have requested a call back from HP Support twice in the last 2 days (Case NO.Edited) but there is no response whatsoever.  The Laptop clearly is not fit for purpose and needs to be repaced or a refund issued. How to I ellict a response from HP when they fail to contact me?. 

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1 REPLY 1

‎09-15-2025 07:04 AM

HP Recommended

Hi @Tyanlooe,

 

Welcome to the HP Support Community!

 

I checked your case, and I can confirm that it is active and a call back has already been scheduled. You should be hearing from the support team very soon.

 

We appreciate your patience, and if you don’t receive the call within the expected time, please let us know here so we can help follow up.

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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