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‎07-16-2021 09:11 PM

HP Recommended
Product: HP 15s-eq1000 Laptop PC (8WQ33AV)
Operating System: Microsoft Windows 10 (64-bit)

Webcam in my brand new laptop is not working. I tried youcam it worked twice then stopped again. I couldn't find the driver on HP website. the indicator light next to the cam turns on but video shows a black screen.

Category:
1 REPLY 1

‎07-25-2021 12:11 PM

HP Recommended

Hi@WailMobarak, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the webcam is not working 

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Request you to follow the below troubleshooting steps from the document fix :-

 

https://support.hp.com/in-en/document/c03430151

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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