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HP 15-g020ca
Microsoft Windows 10 (64-bit)

I recently changed the motherboard and this message comes up. I tried changing the settings in the BIOS but they are greyed out. Pictures attached. How would I go about to fix the issue. I do have the previous motherboard at hand.

 

IMG_1735.JPGIMG_1736.JPG

1 REPLY 1
HP Recommended

 

@DigitalTechRep

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

HP Computers use a customized BIOS. Since you replaced the Motherboard, the BIOS needs to be flashed and the System Information needs to be tattooed on the System BIOS again

 

 I suggest you contact HP Support in your Region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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