New SSD freezes; Max. upgrade possibilities HP Victus 16 e-0182nd?

[Snarf_NL]

Hi Everyone,

I'm new here.
I have a HP Victus 16 e-0182nd (457S3AV) laptop with this specs :

Ryzen 7 5800H / Radeon 5500M / 16GB RAM / WDC 1TB SSD.

It has an empty M.2 NVMe-slot.
So I bought an extra 1TB Samsung EVO 970 PLUS NVMe 2.M, gen. 3x4 SSD for my second NVMe-slot.

After installing it and filled it up with my personal files (aprox. 219GB) everything went well until I disconnected the power cord.
The SSD freezes when it's getting very active and the taskmanager showes a continue 100% disk usage at the Samsung SSD.
It feezes my whole laptop after it.
It only happens when the laptop is operating on the battery. It works well with the power cord connected.

I tried several things in Windows, I read in forums. I switched the SSD's from slots, but nothing helps.
I removed the Samsung SSD and my laptop works like normal again.

During a diagnostic  test I got this message, but I can't interpret it:

2022-04-09 10:51:30  StartDST(): Drive 1 temperature before Self-DST Test = 36 degrees Celsius

2022-04-09 10:51:30  NVMeRetrieveSelfDstLog: PassThru() failed. (Device Error)

2022-04-09 10:51:30  NVMeRetrieveSelfDstLog: OpCode 0x2

2022-04-09 10:51:30  NVMeRetrieveSelfDstLog: Command Packet NISD used: 0x1

2022-04-09 10:51:30  NVMeRetrieveSelfDstLog: Passthru NamespaceID used: 0x1

2022-04-09 10:51:30  NVMeRetrieveSelfDstLog: NvmeResponse->DW0 (0x0)

2022-04-09 10:51:30  NVMeRetrieveSelfDstLog: NvmeResponse->DW1 (0x0)

2022-04-09 10:51:31  NVMeRetrieveSelfDstLog: NvmeResponse->DW2 (0x1E)

2022-04-09 10:51:31  NVMeRetrieveSelfDstLog: NvmeResponse->DW3 (0x5001D)

2022-04-09 10:51:32  NVMePassThruStartDST(): Warning: Failed starting DST, Status is Device Error

Some-one told me that this could happen when the laptop reach the maximum amount of SSD space.

So, my questions are:
1. Isn't my laptop able to handle 2x 1TB?
2. What are the maximum upgrade possibilities (SSD and RAM)?
3. Or is there something else wrong?

Thanks for taking your time and have a nice day, you all!

[Huffer]

The capacity of the SSDs is not the problem. You could install a pair of 4 TBs if you could find them, and max memory is 32 gigs. Seems like a power draw issue. The battery is not providing enough power to drive 2 SSDs, which do require quite a bit of power. Have you tried setting the power profile so that everything throtlles down less on battery? 

Or it is not impossible you got a bad SSD from the factory. Samsung has a good set of diagnostic tools on its site to test the SSD and that is what I would do. 

[Snarf_NL]

Hi Huffer,

Thank you very much for your reply.

I did some settings in the energymanagement of Windows 11, like I found in some internetforums.
I had the energymanagement setting on max. energy saving first.
Than I set energysetting in batterymodus on max. performance.
I set PCI setting in batterymodus on max. performance.
Never letting sleep the HDD/SSD in battery modus.
Turn up the energy % of the processor in batterymodus.

(I hope I translated it well)

I tested the SSD with Samsung Magician software and everything was well according the software.
I found youtube tutorials about upgrading Victus laptops with 1TB extra and that seems to work well.

The Samsung uses 6Watt. Do you think a n other SSD with less writing reading speed and less space (e.g. WDS5000G2B0C, 3,5 Watt) should work?
It is only for my personal data, so it's not for the gaming part.
But if I use such 'slower' bar, will it be a speed bottleneck for the whole system?

[Huffer]

A smaller capacity drive would not necessarily draw less power but  a SATA M.2 SSD would draw less power than NVME and if the SSD is just for storage NVME is a bit of overkill. It will not bottleneck the system. The OS operation will run from the NVME M.2. To be honest this should not be necessary; the laptop should provide enough power to run all compatible hardware. 

Researching this I did find out that power consumption varies a bit among different SSDs, which I did not fully appreciate:

https://ssdsphere.com/ssd-power-consumption-comparison/

[Snarf_NL]

Hello Buffer,

Thanks again. I really appreciate that you take the effort for me.

What you in fact mean is, there must be something wrong with my laptop?

Than I think I contact HP about this. I have a service pack for defectives.

[Huffer]

I would if I were you

Huffer

[Snarf_NL · Accepted solution]

Hello Huffer and others,

I had a lot of contact with HP global (by WhatsApp) and I had a lot of contact with HP Benelux; they told me in the end (after weeks) that the Samsung SSD was not tested by HP in a Victus 16 e-0000xx. Therefore HP wouldn't help me further and they told me to buy the only tested SSD (WDC PC SN730) for the Victus (wich isn't on the market anymore). So that wasn't helpfull either.
So I had to do it by myself and I contacted Samsung to find out if the Samsung SSD was defective. I run a lot of tests again for Samsung and the SSD seems to be okay.
After reading a lot of forums, watching a lot of Youtube-clips from people in India, I finally found the solution.

SOLUTION:
The 1TB Samsung EVO 970 PLUS NVMe 2.M, gen. 3x4 SSD uses to much power; avg.: 5,5-6Watt, during high speed copying 9Watts. I found out on YouTube that a few people installed as a second SSD the Western Digital SN550 SSD with succes. And they used it without any problems.

So I sold my Samsung SSD and bought a Western Digital WDC SN550 NVMe gen. 3x4 500GB SSD  wich only use avg. 75mW and max. 3,5W.
I installed it succesfully and it works fine for a few days now. I copied my personal files (220GB) to it and there was no freezing anymore.
Because of the very low power-use of the SN550, I think the 1TB-version will work also.

@Huffer; Thank you for supporting me.