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‎01-29-2022 11:10 PM

HP Recommended
Product: HP Notebook - 15-bs060wm
Operating System: Microsoft Windows 10 (64-bit)

My Windows 10 laptop HDD crashed. Installed new SSD. Runs great. Except the fan runs much more often than it did with my HDD. And faster and louder. Device manager shows an unknown device with the hardware ID-  ACPI\INT3400\2&DABA3FF&0. Telling me there are no compatible drivers for this device. I know it is some kind of "Thermal Framework driver", so I worry about overheating... A thousand links online but none seem to help me with my problem. Should I worry? Keep seeking the  proper drivers for this device? I am but a novice when delving into the hardware and software details.

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1 REPLY 1

‎01-30-2022 02:26 PM - edited ‎01-30-2022 03:14 PM

HP Recommended

Hi:

 

Yes, it is possible that missing device is causing the fan to run a lot.

 

This would be the driver you need for the notebooks with the Kaby Lake processors...

 

Intel Dynamic Platform and Thermal Framework Client Driver - Kaby Lake

 

8.5.10103.7263

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96724.exe 

 

If the above driver doesn't install the device, see if the Chipset driver will because that device usually shows up twice in the device manager if it needs a driver and one instance of the device is installed by the Intel chipset driver, and the other instance is installed by the Intel Dynamic Platform and Thermal Framework Client Driver.

 

10.1.18243.8188

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe 

 

You may also want to see if this app is supported for your notebook...it helps with thermal control.

 

Get HP Command Center - Microsoft Store

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