New battery will not calibrate

[Mooney22]

G'day,
Having replaced the battery in my HP Pavilion laptop, the next step it seems, was to calibrate it.
I have followed every procedure suggested by HP Support Community members but the battery will not calibrate.

The log results of the test run via HP PC Hardware Diagnostics Windows 2.4.0.0 are below.
I am starting to suspect the new battery is faulty.
Any help would be appreciated.

Cheers

Chris

Battery Check

Test Version:1.18.0.0

Test ID:a088469f-b159-4d7e-b4f9-0f1ed77a95af

Instance:SR04070 - Primary

Start Time:2/13/2024 9:35 AM

Execution Duration:00:00:37.2131181

Result:CANCELED

Log Data

BatteryCheckResult: 12
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOK: True
Primary_ACAdapterStatus: False
Primary_TestResult: CALIBRATE
Primary_DesignCapacity: 55 WHr
Primary_FullChargeCapacity: 51 WHr
Primary_RemainingCapacity: 49 WHr
Primary_MaxError: 8
Primary_CycleCount: 1
Primary_Temperature: 25 deg C
Primary_Voltage: 16880 mV
Primary_Current: 0 mA
Primary_DesignVoltage: 15400 mV
Primary_Status: 224
Primary_SerialNumber: 20270 08/25/2023
Primary_ManufacturerName: 333-1B-4B-A
Primary_BatteryCTNumber: 6HRWN21XXG9IWI
Primary_Warranty: 3
Primary_CalibrationType: 3
Primary_ChargeControl: Failed
Primary_TempCharge: True
Primary_ChargeTest: False
Primary_ChargeCapacity: 92
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: True
Primary_BatteryCharge: False
Primary_DesignCycleCount: 1000

[erico]

That can be one of the downsides of receiving and installing a battery with next to no charge.

I suggest requesting an RMA from the vendor you purchased it from.