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‎12-06-2024 10:36 AM

HP Recommended
Product: HP Notebook - 17-by2003ca
Operating System: Microsoft Windows 10 (64-bit)

I bought a new HP certified battery (L11119-855)  through HP and it does not charge. I bought it pro-actively, due to battery failure warnings.

When I uninstalled, and re-installed the original battery,the battery failure warnings cleared.

The original battery finally failed so I recently  installed the "new" battery.

I notice the from the part label that battery was manufactured 1.5 years before I purchased it. 

Any suggestions r.e.charging the battery would be appreciated.

Category:
1 REPLY 1

‎12-06-2024 11:07 AM

HP Recommended

Hi @Deek241 

 

try charging for two hours with the laptop turned off, if the problem continues, you should probably make use of the warranty.

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