New computer is not being covered by warranty

[SM722]

I purchased the HP Envyx360 in October, that is only 6 months ago. I barely used it at home and it started making a very loud grinding and static noise from the speaker. I called and went through a ridiculous 6 HOUR troubleshooting process only to be told to send it to your repair center since it is still under warranty.

I then receive an email stated I have to pay 480.00 to fix the computer and tried to blame damage and sent a picture of the USB plug that was damaged and sticking out. THERE WAS 100% NO DAMAGE WHEN THE COMPUTER WAS IN MY POSSESSION AND THAT ISN'T EVEN WHAT I SENT THE COMPUTER IN FOR.

I have serious ethical issues with HP and the extremely poor customer service and the robbing of your customers. I paid 680.00 for the computer in TOTAL and because it is poor quality and needs to be repaired , HP now tried to 'create' damage or damages the computer in YOUR care to try and charge me 480.00? 

This is unacceptable.

I have tried calling HP numerous time to get is resolved but I only speak to agents, who barely speak clear english, they don't listen to what i'm saying and speaking off of a script, they keep telling me someone will call me but they never do. 

I need this issue looked at by management and I need someone to call me to resolve this or I will be filing a complaint with the US Government, the Consumer Financial Protection Bureau.   

Very poor and unethical business HP

[VikramTheGreat]

Hi @SM722,

Welcome to the HP support community.

First of all, I sincerely apologise for the frustration and disappointment you've experienced — this is certainly not the experience we want for our valued customers. I completely understand how upsetting it must be, especially after taking such good care of your device and encountering issues during the repair process.
 

To assist you better and securely review your case in detail, I kindly request you to send us a private message with your Case Number and CSO (Customer Service Order) Number. Once we have that information, I can try to find more help.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support