• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-19-2020 08:25 PM

HP Recommended
Product: Chromebook x360 14a
Operating System: Chrome OS

I purchased a chrome book for my daughter for Christmas. Brand new. I picked which WiFi to use and hit continue. It found the current update and proceeded to download it. That’s as far as it went. The update has not finished or progressed, after hours of waiting. I’ve powered down and restarted, tried a hard reset, and even a powerwash. All to no avail. It still refuses to finish the update. My only option is a recovery, and I feel I should not have to do any of this with a brand new device. I would appreciate any help with this matter. 

9 people had the same question
5 REPLIES 5

‎12-20-2020 07:43 PM

HP Recommended

Have you gotten your daughters to work because I am having the same problem 

Was this reply helpful? Yes No

‎12-20-2020 08:24 PM

HP Recommended

I had to do a system restore. You’ll need a jump drive or SD card to download the chrome os. 

Was this reply helpful? Yes No

‎12-21-2020 05:36 AM

HP Recommended

How do you do a system restore? 

Was this reply helpful? Yes No

‎12-21-2020 07:06 AM

HP Recommended

I had the same issue just a few days ago. I contacted HP call support this morning and they had me do some resets with no solution found. I am having to ship mine in to have the WiFi card replaced because it is unable to recognize my WiFi. I hope your solution is easier than mine! 

Was this reply helpful? Yes No

‎12-25-2020 06:53 PM

HP Recommended

Yup, I am in the same boat. I wish I tries to set up before Christmas because now my son doesn't get to use his Christmas gift. Very disappointed with this. Hope it is not a sign of what's to come. 

 

Customers support is closed so I will have to wait until tomorrow to call. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.