New laptop, battery drop from 100% to 93%

[arianoria]

Hello,

I recently brought a Spectre x360, I love it so far, have been using it for at least 3 weeks. One problem(?) I've seen happening is that everytime I fully charge it to 100% then use it, the battery drops from 100% to 93% within 20ish minutes of usage. Then it slowly discharges normally afterwards. Im wondering if this is normal or I have a defective battery?

(If it is not normal) are there solutions to help fix this problem before resorting to the warranty plan? I would hate to have to wait again to have it delivered to me 😞

Thank you

[Dragon-Fur]

@arianoria

At this point, the battery is probably OK - new computer and all.

Start with the Calibration mentioned below.

If / When you test the battery, use the UEFI method (even if you first check using the HP Support Assistant).  The UEFI is a better check for fussy Spectre battery.

By the way, you are correct -- at least while the notebook is under warranty, if the battery does need to be replaced, you do have to send it in.  Rats.  

Keep an eye on it -- if you have trouble, submit a case and see what can be done.

Things that are the Battery

Information / Tests

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

The solution includes a link to an article that explains Smart Battery Technology:  Battery use and care, how batteries perform over time, and expected battery life.

Battery having trouble?

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

Calibrate the Battery -- Link for Windows 10:

Testing and Calibrating the Battery (Windows 10)

Document includes information and link for using HP PC Hardware Diagnostics (UEFI) and / or using the HP Support Assistant to test the battery.

Tips for extending / improving battery service

Microsoft - Battery saving tips

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Answered? Click post "Accept as Solution" to help others find it.

[wecky84]

Exactly the same thing happens to my hp envy 13 from 2018 from the day 1.

It seriously seems to be done on purpose , but dont know why. I already calibrated the battery in windows, dont remember if from UEFI as well.

Its not really big deal, since I know that the 100% cant last 25 minutes... its like the part from 100 to 93 is not measured and only measures from 93 up to the bottom (0%)

[Arthur-c]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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