New laptop keyboard key stuck

[muneeb822]

I bought the laptop 3 days back and have encountered a problem on the "L" keyboard key since unboxing. For some reason all others keys are fine but the L key. Its hard to press. Not as soft as the other ones. And pressing it again and again would make it work. Like something is stuck underneath. Its a brand new HP Spectre X360 2 in 1 15-DF1033DX. It has nothing to do with the software but the physical keyboard itself. So please post a solution to it.

[praveen196]

@muneeb822 Welcome to HP Community!

I understand that the L key is stuck.

In that case, I would suggest you contact our phone support and check for the support option.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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