New laptop running hot

[VolleyballFan1]

I bought the HP Envy 17.3-inch laptop a month ago. It gets extremely hot underneath on the right side. The number pad keys on the right side are hotter to the touch than the rest of the keyboard. Sometimes, the laptop will not go to sleep when I close the lid, and I find it dangerously hot underneath that right side when I come back later. No heat comes from the bottom of the left side.  

I previously owned the same size of Envy for 6 years with no problems with overheating.

[Rainbow23]

Hi @VolleyballFan1
Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query, I will be glad to help you.

I see that you are facing hating issues with your HP ENVY 17.3 Inch Laptop PC 17-Cr0000 (538A1AV).

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this webpage Link
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Link 

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[VolleyballFan1]

Thank you for replying, but this solution does not fix the problem. I had previously downloaded HP Support Assistant, and I am already current on all updates.  The laptop continues to run hot, and I can feel the heat through the right side of the keyboard. What's the next option?

[Rainbow23]

Hi @VolleyballFan1

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

This could be a hardware issue with the unit. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping