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- New zBook does not lie flat.

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12-10-2019 11:09 PM
Just finished layering up a new zBook 15 G5 and I am finding that it does not lie flat and rocks. The near left-hand corner does not rest on the desktop, and it rocks up and down. I am concerned that if the case is warped then the components inside are not soundly installed and internal tension will result in more serious problems in the future.
12-11-2019 10:53 AM
There is no fix the Community can offer for a new workstation "not flat" computer case.
Yes, from the description, something is not right.
Please contact HP Technical Support
Open a case > Provide the necessary information, Explain the issue > Ask for help and options > Submit the case
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From HP > CAUTION
Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.
If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.
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Reference and Resources – Places to find (more) help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
Device Homepage
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- HP ZBook 15u G5 Mobile Workstation
- HP ZBook 15 G5 Mobile Workstation
- HP ZBook 15v G5 Mobile Workstation
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