Newly Purchase Laptop Out of Warranty Already?

[DavidTurner]

I have gone through the RMA dispute process and it was immediately closed with no response? I purchased this laptop brand new from Amazon in April and provided proof of purchase. WHY is this RMA expired already and why have your RMA dispute process not worked properly?

(edited)

[Kuroi_Kenshi]

Hi @DavidTurner,

Welcome to the HP Support Community! 

Thank you for bringing this to our attention.

I completely understand how frustrating this must be. I’d like to clarify that our agent did try to reach you, but it seems you were unavailable at that time, so the case was closed automatically.

No worries, let’s get this sorted out for you right away. Please send me the original invoice (make sure it clearly shows the purchase date and the serial number of your laptop) via private message. Once I have that, I’ll escalate it to the concerned team and make sure you get the support you need.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well:

Private Messages - HP Support Community

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,