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‎01-02-2021 07:06 PM

HP Recommended
Product: Envy x360 15-bq213cl
Operating System: Microsoft Windows 10 (64-bit)

My system currently has 2 x 4gb 2400mhz sticks of ram.  I purchased 2 PNY, 8GB, DDR4, 2400mhz, CL17, 1.2V sticks of ram to bring my max memory to 16gb.  When I install both sticks, the screen will freeze in boot up.  When I have 1 8gb and 1 4gb, it will run for a little while and then shutdown or blue screen me.  I know it is seated properly, as the system will pick up the correct amount of installed ram in bios, and I have checked to verify that my model will support 16gb and it will.  Every other thread on this says to install exactly what I purchased.  Any thoughts, suggestions, or solutions?  Thanks.

2 REPLIES 2

‎01-02-2021 10:45 PM

HP Recommended

@JDMorrison314 

 

Definitely that is NOT a compatible RAM. Did you check other vendors before buying RAM ? Please try

 

            https://www.crucial.com/memory/ddr4/ct2k8g4sfs824a/ct13412225

 

Please notice:  Unbuffered • NON-ECC.  Crucial guarantees compatible when you order from Crucial.com

 

Regards.

BH
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‎01-03-2021 09:45 AM - edited ‎01-03-2021 09:46 AM

HP Recommended

@Banhien

 

Thank you for the prompt response on the issue that I am having and I am inclined to agree that the ram is not compatible with my computer, but I don't see a difference in what I purchased and the link that you send me for the Crucial products.  Here is a link to the ram that I purchased from best buy:

https://www.bestbuy.com/site/pny-8gb-2-4ghz-pc4-19200-ddr4-so-dimm-unbuffered-non-ecc-laptop-memory-...

 

The purchased ram is also unbuffered and non-ecc, so I am not sure where the difference is.  Also,  I was originally looking to increase the Mhz of the ram but when I purchased the Best Buy ram, but the 2400mhz was all they had available.  If I return the purchased ram and order from Crucial, can I go with the 3200mhz in the link below?

https://www.crucial.com/memory/ddr4/ct2k8g4sfra32a/ct18832635

 

As I stated before, I am certainly fine with returning what I purchased and ordering this ram from Crucial, but I would like to know that the PNY ram that I purchased truly isn't compatible and there isn't some other underlying issue, prior to going through the trouble of returning one and ordering the other.

 

Thanks!

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