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‎01-26-2022 07:12 AM

HP Recommended
Product: HP Pavilion - 15-cc542na
Operating System: Microsoft Windows 10 (64-bit)

Replaced old battery with new one ordered online from reputable UK dealer.

Laptop runs fine on new battery for 4 hours plus.

Battery check indicates that no battery installed.

Why am I getting 'No Battery Detected' when I run battery check?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2022 07:57 AM

HP Recommended

Its defective. The smart chip inside is not connecting to the sensor on the motherboard. 

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1 REPLY 1

‎01-26-2022 07:57 AM

HP Recommended

Its defective. The smart chip inside is not connecting to the sensor on the motherboard. 

1 person found this reply helpful
Was this reply helpful? Yes No
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