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HP Recommended
HP 15 bs0xx
Microsoft Windows 7 (64-bit)

Hello,

 

I own an HP 15bs0xx laptop with  Windows 7 Enterprise (64-bit) operating system. The problem I am currently experiencing is the that I plugged a USB thumb drive to one of the ports and it didn't show up to my computer page. It all started when I installed Windows 7. When I first got the notebook, it had windows 10 installed but given the fact that all the previous laptops I've had, I was always accustomed to using Windows 7 because of the desktop features. Anyways, after first opening the laptop, I took a CD with Enterprise edition of Windows and installed it. It was at that moment when I installed the usb, there was a problem when the sound for inserting thumb drives and portable devices didn't go off. I went to Devices and printers only to find out that my PC had a hazard sign.So I have looked for many solutions to fix the problem from troubleshooting to reinstalling the Windows 7 OS to looking for the drivers that were missing but none of them have worked. To give out a clearer image of the situation, I have attached pictures of my laptop screen. If there's anyone that has a solution for  what  I am going through currently, please let me know. 

 

I greatly appreciate it.

 

 

IMG_2397.JPG

 

 

IMG_2381.JPGIMG_2392.JPGIMG_2393.JPGIMG_2394.JPGIMG_2396.JPG

1 REPLY 1
HP Recommended

Hi:

 

The first driver you should install is the chipset driver.   The 2nd file down on the left side of the page is the auto install file.

 

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr...

 

USB3:  Download, unzip and run the setup application from the driver at the link below.

 

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

 

Wifi:  probably this one.

 

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88574.exe

 

 

 

 

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