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‎11-26-2019 05:55 AM

HP Recommended
Product: 14-BS038NA
Operating System: Microsoft Windows 10 (64-bit)

computer coming up with no OS installed and not detecting HDD, has a Samsung m.2 256gb SSD, tried replacing the SSD and still wont detect when reinstalling Windows, if i put a normal HDD into the laptop it picks it up, not sure of the caddy/convertor to M.2 is faulty

4 REPLIES 4

‎11-26-2019 06:33 AM

HP Recommended

Hi!, @GaryBanks :

You notebook, is … https://support.hp.com/us-en/product/HP-14-bs000-Laptop-PC/15551400/model/17121537?jumpid=reg_r1002_...

The Maintenance and Service Guide, is … http://h10032.www1.hp.com/ctg/Manual/c05485573

You  can install ...

  • Part No: 763008-015
  • Description: GNRC SSD 512GB 2280 M.2 SATA III TLC (Three Layer Cell) Colts
  • Rohs: COMPLY_2.06

 

  • Part No: 865902-011
  • Description: GNRC SSD 256GB 2280 M.2 SATA III Value CS
  • Rohs: COMPLY_2.06

 

  • Part No: 827560-040
  • Description: GNRC SSD 128GB 2280 M.2 SATA III Value CS
  • Rohs: COMPLY_2.06

You need to put the BIOS in AHCI, and then reinstall Windows 10
(The BIOS may not be in ACHI mode by default)

 

 

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‎11-26-2019 06:45 AM - edited ‎11-26-2019 06:51 AM

HP Recommended

this bios doesnt have ACHI settings, the computer will detect a normal HDD put into it but the SSD that takes up the normal HDD Spot using a Caddy with a Sata to M.2 Convertor on it wont detect the M.2 card, even my Harddrive dock on my PC wont detect the SSD, and i cant find anywhere online that has a new caddy

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‎11-26-2019 06:54 AM

HP Recommended

Hi!, @GaryBanks :

Try with Samsung Magician … https://www.samsung.com/semiconductor/minisite/ssd/download/tools/

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‎11-26-2019 07:00 AM - edited ‎11-26-2019 07:10 AM

HP Recommended

nope even with Samsungs Software it wont detect in my PCs HDD Dock, im convinced its the M.2 Solid State Drive Adaptor Bracket, which i cant find replacements for anywhere.

 

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