No HP Logo or BIOS Screen After BIOS Update, Windows Still Boots

[Hikmet20]

Hello everyone,

I recently got my HP laptop back from repair. Everything was working normally at first. I installed Windows 11 and then installed all available HP drivers, including a BIOS update.

After the BIOS update, I started experiencing a strange issue.

When I power on the laptop, the internal display remains black. I no longer see the HP logo, BIOS/UEFI screen, or any part of the boot process. Windows eventually loads, but I can only confirm this by using an external monitor.

The internal display behaves inconsistently. Sometimes it works after Windows loads, and sometimes it does not.

Symptoms:

• No HP logo during startup

• No BIOS/UEFI screen visible

• Black screen before Windows loads

• Windows still boots successfully

• External monitor works normally

• Internal display works intermittently

• Issue started immediately after a BIOS update

Additional information:

• The BIOS update completed successfully without any errors.

• The problem started immediately after the update.

• I can access Windows using an external monitor.

• Reinstalling graphics drivers did not solve the issue.

Could this be a BIOS/firmware problem, a display cable issue, or a hardware-related fault?

Any help would be greatly appreciated.

[Hikmet20]

Additional troubleshooting already performed:

• I ran HP Support Assistant and installed all available updates.

• I ran HP PC Hardware Diagnostics and all tests passed successfully.

• I installed all available Windows Updates.

• No hardware errors were reported by HP diagnostics.

• Despite all updates and successful diagnostic results, the issue still persists.

Because the BIOS/UEFI screen is not visible on the internal display, I am unsure whether this is a firmware/BIOS issue, an internal display connection problem, or another hardware-related fault.
The laptop was recently repaired, and this issue appeared only after reinstalling Windows and updating the BIOS.

[VikramTheGreat · Accepted solution]

Hi @Hikmet20,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for providing such a detailed description of the issue and the troubleshooting you've already completed.
 

Since the notebook was recently repaired and all HP Hardware Diagnostics tests have passed, while the issue only began after reinstalling Windows and updating the BIOS, this does appear to require a closer look. The symptoms you're describing no HP logo, no BIOS/UEFI display on the internal screen, intermittent operation of the built-in display, and normal operation on an external monitor could be related to the display path, graphics initialization, firmware behavior, or another hardware-related condition.
 

If you have a previous repair case number, please share it with us via private message only and not in a public post, as it may contain information that should not be publicly visible.
 

To help isolate whether the BIOS update is contributing to the behavior, please try performing a BIOS Restore:

1. Turn the notebook off.
2. Disconnect any external devices except the AC adapter.
3. Press and hold the Windows + B keys.
4. While holding those keys, press and hold the Power button for 2–3 seconds, then release the Power button while continuing to hold Windows + B.
5. Continue holding the keys until the BIOS Recovery screen appears or the system begins the recovery process.

If the issue was introduced by a BIOS-related problem, the recovery process may help restore proper operation.
 

If the behavior persists after the BIOS Recovery, and especially considering the recent repair history, we would recommend contacting your regional HP Support team. If the notebook is still within warranty, the support team can review the case, determine whether additional service is required, and assist with setting up any necessary repair arrangements.

I hope this helps.

Take care and have an amazing day!