No Progress on Repair for 200W HP Victus Laptop Charger (Case Number: 5143780781)

[Raja019]

Hi HP Community,

I'm reaching out for assistance with my ongoing repair case (Edited). I've been waiting for a resolution on my 200W HP Victus laptop charger repair, but unfortunately, the tracking status shows no progress for one week.

I've already contacted HP support and provided the necessary details:

(edited)

As an engineering student with critical academic deadlines, I urgently need a functional laptop. I'm disappointed that the support hasn't fulfilled my needs yet.

If anyone from HP support or the community can assist me, I'd greatly appreciate it.

*Case Details:*

- Edited

- Product: HP Victus Laptop Charger (200W)

[Garp_senchau]

@Raja019, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Thank you for the information. Based on the details you've provided, I can see that the replacement has already been shipped by the assigned agent. Could you please confirm if you've received it? If not, I’ll go ahead and reach out to the team handling your case.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,