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sdlrs
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No SPD module info found after RAM upgrade

Envy x360 15 Ryzen 3700U
Microsoft Windows 10 (64-bit)

Hello! 
I recently upgraded the RAM on my Envy x360 from 2x4GB to Corsair Vengeance 16GB (2x8GB) DDR4 SODIMM 2666MHz CL18.

All good in general, but one thing that continues to bug me is that the SPD modules are not detected by the system. 

 

In Speccy it is shown as below: 

 

2019-11-17 07_52_17-Speccy.png

 

In CPU-Z it is shown as below (Slot 1 & 2 shows the same)

2019-11-17 07_53_55-CPU-Z.png2019-11-17 07_54_29-CPU-Z.png

 

I also did a full MemTest86 test without any errors, and could see this in the logs:


2019-11-16 09:43:19 - Getting memory SPD info
2019-11-16 09:43:19 - Attempting to enable any disabled SMBus controllers...
2019-11-16 09:43:19 - Attempting to enable SMBUS:
2019-11-16 09:43:19 - Searching PCI for SMBus Controller
2019-11-16 09:43:19 - Found SMBus device: VID:1022 DID:790B Bus:00 Dev:14 Fun:00 IO Add:0B00 IO (2) Add:0000 MMIO Add:0 PCI Add:{00:00:00:0000} Rev:61 [AMD Hudson-3 SMBus]
2019-11-16 09:43:19 - Finished searching PCI for SMBus Controller
2019-11-16 09:43:19 - [AMD Hudson-3 SMBus Bus:00 Dev:14 Fun:00 Add:0B00] Looking for SPD
2019-11-16 09:43:19 - Failed to retrieve SPD info. Enumerating PCI bus...

 

-----

 

Anyone have an idea why this is occurring? I know i made a mistake in purchasing the 2666mhz version, but that shouldn't cause this i believe (it was a misclick when ordering and i didn't thought of it until it was too late). My wild guess is that my laptop just don't like the new RAM sticks.. (HP blocking or similar)

Thankful for any ideas! 

HP ENVY x360 Convertible 15-ds0xxx
Product #: 6KQ62EA#UUW
All available updates are installed (including BIOS)

 

3 REPLIES 3
HP Support Agent
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Message 2 of 4
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HP Recommended

No SPD module info found after RAM upgrade

@sdlrs Welcome to HP Community!

 

Your product will support for DDR4-2400, 1.2V system memory only. 

 

Support for up to 16-GB of system memory in the following conƭgurations 16384-MB (8-GB × 2 pieces) and 8192-MB (4-GB × 2 pieces)

 

Please see the following link.

 

You have purchased the wrong one. I would request you to contact the point of purchase and get it to replace it.

 

Keep us posted,
If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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sdlrs
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No SPD module info found after RAM upgrade

Hello! 

Thank you for your reply. 
I don't see how using 2666mhz sticks on a device only support 2400mhz would cause this issue? 

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HP Support Agent
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No SPD module info found after RAM upgrade

@sdlrs,

 

As we have stated in earlier posts. It will support only DDR4-2400, 1.2V system memory only. 

 

According to the motherboard, it will only calculate the 2400 1.2V system memory only.

 

Please see the below screenshot.

 

 

I would request you to contact the point of purchase and get it to replace it.

 

Keep us posted,


If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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