No Signal from my computer to TV with HDMI cable

[petenity]

I use my HDMI cord all the time to project/extend my pc screen, ( like dual screen) until one day, it stopped working completely. help?

[DavidSMP · Accepted solution]

Hi @petenity,

Good day. May the forums welcome you! 🙂 It is a great location to find resolutions. I reviewed the post and understand that you need assistance the HDMI port not working correctly on your computer. I’ll be happy to assist you here. 🙂

 Awesome job on diagnosing the issue correctly and performing some troubleshooting before posting your question on HP forums. Kudos to you on that score. It is a privilege to work with tech-savvy and technically competent customers like you and we greatly value your business with HP and it is a genuine pleasure to assist you here. 🙂

First off we need to diagnose correctly if the issue is hardware or software related.

•  When did this first occur?
•   Have you tried with a different HDMI cord?
•  Have you tried to connect to a different monitor like a TV to check if it works?
•  I would require more information to assist you with this.
•  Please provide the complete model# name of your computer.
•  First off, Please update the bios, chipset, graphics and audio drivers  from this link: http://hp.com/drivers and follow the on-screen instructions.
•   Please make sure to capture an image of the device manager window for display adapters, sound video and game controllers and chipset drivers relevant to your computer to update the correct drivers from the HP support site.
•  Then check with another HDMI cable to see if it works.
•  Please connect to a different screen like a television screen and check to isolate the issue.

For further assistance please visit this  link: http://support.hp.com/in-en/document/c01186408

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[petenity]

The problem started yesterday evening.  

when I plug it in, it makes the notification sound that it read the cord being hooked up, but it doesnt work at all...  

[DavidSMP]

Hi @petenity,

Thanks for the quick reply. I reviewed the post.

I request you to perform the steps in my post and check how that goes. Also follow the relevant troubleshooting steps provided in the link relevant to your computer's situation.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[petenity]

It worked! I just needed to find the chipset like you said, thanks so very much!! it's working again!

[DavidSMP]

Hi @petenity,

I thank you for accepting the solution. You've been awesome to work with and I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps.

Take care and do have a blessed week ahead.:)

[DavidSMP]

Hi @petenity,

Awesome then kudos to you:)

Take care.:)