No Support for English Speaking Customers in Latin America (Colombia)

[apdofficer]

My USB - C port suddenly stopped sending "video signal" for my second monitor. I have been using a second monitor ever since I bought my notebook 6 months ago with no problem. I connect my second monitor using a USB-C to USB-C cable, the cable that came with the monitor. Although the USB-C port still provides power to other devices "using a HUB", like my external keyboard and mouse, when I connect a second monitor now, I see "NO SIGNAL" on the second monitor. In addition to having my portable monitor that I use the USB-C cable with, I also have two additional monitors that I have used that connect to the HUB and then via USB-C to my pc. It also has always worked with no problem but now it doesn't work. I connected my older HP laptop "HP Pavilion 15 Gaming" which I used before I bought my HP Victus and it works fine as always.

I am from the USA. However, I live in Colombia. I have tried to contact customer support in Colombia, however, it seems NO ONE speaks English. I am always transferred to India or the Philippines when I ask for someone that speaks English. Of course, they can not help me because I am in Colombia, and they do not have access to Colombian resources for support. I contacted support in the USA because that is where HP was founded and headquartered. I expected that they could put me in touch with someone to help me in Colombia. However, I always get the same response. They either say that do not know what to tell me or put me on hold and then they disconnect the call. I have requested a call back from the latin american website for support which automatically creates a case number. However, no one ever calls me and the case shows "CLOSED" within 10-15 minutes. I have tried speaking with chat via WhatsApp as a second option they offer. I spend literally 5 hours talking to them because of the delay between their responses. Then suddenly, they stop responding. I have no idea how to get support for my laptop which is still under warranty, at least for now.

[Raj_05]

Hi @apdofficer,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support