No battery is detected on HP Stream 11

[tomstar]

Hi. I'm trying to help a friend with this issue.

The issue is his battery  on his his HP stream 11 y010nr is showing in  the system tray as "no battery is detected". If I click on the little battery icon  and it bring up the little screen it states battery fully charged but....

If I try to turn on his computer using just the battery, it will not come on.. it only comes on with the a/c cord. If I unplug the power cord while laptop is on, it will stay on for like 10 minutes then it suddenely powers off.

If I run the battery troubleshooter in hp support assistant, at least before I did a reset and inplace repair upgrade on the laptop for him,  it would give me a blue screen. I don't remember what it stated but I don't want to do that again.

Please note: this laptop does NOT have a removable battery. The laptop can be disassembed but I'd rather not try it as it looks easy to break something since there are many connections.

So some things I've tried:

1. uninstalled/reinstalled the battery controller driver in device manager

2. reset bios

3. updated bios/reinstalled bios

4. hard reset - though I can't remove battery so a limited version of this

4a. Dism restorehealth command and SFC scans... no issues found.

5. computer reset

6.  computer in place upgrade Windows 10 clean reinstall with media creation tool

I also ran the battery troubleshooter in support assistant like I mentioned.

Anything else I can try? Is it some sort of hardware failure?  This particular model is very low reviewed with many problems.

Thanks.

[tomstar]

I just noticed that it looks like there is a new bios for this model but it doesn't seem like it is listed in support/drivers for it. It's on the bios/spectre update page.

I'm going to give this a try and see if it helps.

[tomstar]

So I installed the new bios and it didn't help anything.

I tried the trouble shooter again in hp support assistant and it gave a BSOD and said it was due to ascpi.sys...

I tried uninstalling the battery driver again and it will briefly then change to plugged in not charging but on restart it is back to no battery is detected.

Needless to say, the battery worked fine a week ago. Don't think anything special happened to bring this issue on as far as i know.

[kyle_b]

It sounds like from all you have tried, the battery is likely bad, they have been known to fail pretty quickly on the Stream notebooks based on other posts here.  The failure mode is typical of what you are seeing, no battery is detected and they provide no power at all, where as you are at least getting 10 minutes if you unplug it.  You could also try booting it from a Linux live USB to see what that reports in terms of the battery.

There are some YouTube videos on disassembling the Stream to change the battery if your friend wants to fix it.

[tomstar]

Thanks Kyle B. I'll look into the Linux Live USB.