No encuentro controladores y sowftware para mi Portatil

[Buffix]

Entre a soporte al cliente porque recientemente he tenido problemas de "tartamudeo" en mi portatil que se congela por medio segundo mas o menos y esto pasa tanto con la imagen como con el audio, pedi ayuda en microsoft pero me dijeron que podia ser algun controlador pero cuando vengo aqui me doy cuenta que en la pag de controladores de HP para la version de mi portatil que es Windows 10 version 21H2, no tienen controladores para esta version solo para version 20H2, 1903, 1909 y 2004, asi que no se que hacer.

[Ric_ob]

Hey @Buffix 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Spanish Community (https://h30467.www3.hp.com/). Thank you for your understanding.

Regards,

Ric_Ob

[Paul_Tikkanen]

Hi, @Buffix 

Since your notebook has the Intel/Nvidia switchable graphics, you have to use whatever drivers are available on your notebook's support page.

I recommend you install the latest Intel and Nvidia graphics drivers that are listed for W10 20H2, since they are the most recent, if you have not done so already.

Intel:

Controlador - Portátil HP Pavilion para gaming - 15-dk0015la | Soporte al cliente de HP®

Nvidia:

Controlador - Portátil HP Pavilion para gaming - 15-dk0015la | Soporte al cliente de HP®